Terms of service

Overview

Welcome to ALAULM. References to “we”, “us” and “our” refer to ALAULM. ALAULM operates this store and website, including all related information, content, functions, tools, products and services, to provide you with a curated shopping experience (hereinafter referred to as the “Services”). This store is powered by Shopify to deliver our Services.

The following General Terms and Conditions together with all policies referenced herein (collectively the “Terms”) set out your rights and obligations when using the Services.

Please read these Terms carefully. They contain important information about your legal rights, including warranty exclusions and liability limitations.

By visiting, accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy [LINK]. If you do not accept these Terms or our Privacy Policy, you may not use or access our Services.

Section 1 – Access and Account

By accepting these Terms, you confirm that you have reached the age of majority in your country or region of residence. You also grant us permission for your minor family members to use the Services on devices owned, purchased or controlled by you.

When using our Services, including browsing our online store and purchasing products and services, you may be required to provide information such as your email address, billing details, payment information and shipping address. You warrant that all information you provide is true, accurate, up-to-date and complete, and that you hold all necessary rights to submit such information.

You are solely responsible for the security of your login credentials and all activities conducted under your account. You may not transfer, sell, assign or license your account to any third party.

Section 2 – Our Products

We make every effort to display our products accurately in our online store. Nevertheless, product colours and appearances may vary from the on-screen display due to device type, screen settings and system configuration.

We do not guarantee that the appearance or quality of products will meet your expectations or match the images and descriptions published in our store.

All product descriptions may be modified at any time without prior notice at our sole discretion. We reserve the right to discontinue any product at any time and limit the sales quantity per customer, region or jurisdiction on a case-by-case basis.

Section 3 – Orders

Placing an order constitutes an offer of purchase. ALAULM reserves the right to accept or reject any order at its sole discretion for any reason. An order shall only be deemed accepted after formal confirmation by ALAULM. We must receive and process your payment before order confirmation.

Please check your order carefully before submission. We may no longer accept cancellation requests after an order has been confirmed. If we are unable to accept, modify or cancel your order, we will notify you via the email address, billing address or phone number you provided.

All returns and exchanges are subject exclusively to our Cancellation and Return Policy [LINK].

You confirm that all purchases are for your personal or household use only and shall not be resold commercially or exported.

Section 4 – Pricing and Billing

Prices, discounts and promotions may be changed at any time without prior notice. The applicable price for your order is the price valid at the time of purchase, as stated in your order confirmation email. Unless otherwise specified, all listed prices do not include taxes, shipping fees, processing fees, customs duties or import charges.

Prices displayed in our online store may differ from prices in physical stores or third-party shopping platforms. We may offer promotional activities from time to time, which shall be governed by separate terms. In the event of any conflict between promotional terms and these Terms, the promotional terms shall prevail.

You agree to provide accurate, complete and valid purchase, payment and account information. You shall promptly update your account details, including email addresses and credit card expiry dates, to ensure smooth transactions and timely contact.

You warrant that: (i) your payment details are true and complete; (ii) you are authorised to use the selected payment method; (iii) all charges will be settled by your payment provider; and (iv) you will pay the final amount including product prices, shipping fees, processing fees and applicable taxes.

Section 5 – Shipping and Delivery

We shall not be liable for any shipping or delivery delays. All delivery times are estimates and not guaranteed. We accept no responsibility for delays caused by shipping carriers, customs clearance or circumstances beyond our reasonable control. Once goods are handed over to the carrier, ownership and risk of loss shall pass to you.

Section 6 – Intellectual Property

The Services, including without limitation all trademarks, texts, advertisements, images, graphics, product reviews, videos, audio materials, as well as design, layout and arrangement, are the property of ALAULM, its affiliates or licensors and are protected by domestic and international patent, copyright and trademark laws.

These Terms grant you the right to use the Services only for personal, non-commercial purposes. Without our prior written consent, you may not reproduce, distribute, modify, publicly display, republish, download, store or transmit any content, or create derivative works.

Nothing in these Terms shall grant you any intellectual property licence or rights regarding patents, trademarks or copyrights of ALAULM, Shopify or third parties. Any unauthorised use of intellectual property may violate relevant laws. All rights not expressly granted are reserved by ALAULM.

All ALAULM trademarks, logos, product names, designs and slogans are the property of ALAULM or its affiliates. Shopify trademarks and logos belong to Shopify. All other third-party marks are owned by their respective right holders.

Section 7 – Optional Tools

The Services may provide access to third-party tools. We do not monitor, control or supervise such external tools.

You acknowledge that we provide access to third-party tools on an “as-is” and “as-available” basis without any warranty or recommendation. We shall not be liable for any loss or damage arising from your use of third-party tools.

Your use of optional third-party tools is entirely at your own risk. You shall review and accept the terms of service of relevant third-party providers. We may launch new functions in the future, which shall also be subject to these Terms.

Section 8 – External Links

The Services may contain materials and hyperlinks to third-party websites. We are not responsible for reviewing or evaluating third-party content. Access to external websites is at your own risk.

We shall not be liable for any damages arising from your access to external websites or purchase of third-party products and services. Please carefully check third-party policies before making transactions. Any enquiries about third-party services shall be addressed directly to the relevant provider.

Section 9 – Relationship with Shopify

ALAULM operates on the Shopify platform to provide the Services. All sales and purchase contracts are concluded directly between you and ALAULM.

You acknowledge that Shopify shall not be responsible for any disputes, damages or losses arising from transactions between you and ALAULM. You hereby fully indemnify and release Shopify and its affiliates from all claims, liabilities and losses arising from your purchases.

Section 10 – Privacy Policy

All personal data collected through the Services is governed by our Privacy Policy [LINK]. Certain data processing may also be subject to Shopify’s Privacy Policy. By using the Services, you confirm that you have read and agreed to both policies.

As the Services are hosted by Shopify, Shopify may collect and process personal data to maintain and optimise platform functions. Your data may be transmitted to overseas third-party service providers. For more information, please refer to our Privacy Policy [LINK].

Section 11 – Feedback

If you submit ideas, suggestions, reviews, comments or other content (collectively “Feedback”), you grant us an unlimited, worldwide, sublicensable and royalty-free licence to use, copy, modify, publish, distribute and display such Feedback for any purpose, including commercial use.

You warrant that: (i) you own all rights to your Feedback; (ii) you have disclosed any relevant compensation or incentives; and (iii) your Feedback complies with these Terms. We are not obliged to keep Feedback confidential, provide compensation or reply to submissions.

We reserve the right to remove any Feedback that is illegal, offensive, defamatory, obscene or in violation of intellectual property rights or these Terms.

You agree that your Feedback shall not infringe third-party rights, contain malicious code or false information. You are solely responsible for the content you submit, and we assume no liability for user-generated content.

Section 12 – Errors, Inaccuracies and Omissions

Information on our website may occasionally contain typographical errors, inaccuracies or omissions regarding product descriptions, prices, promotions, shipping costs, delivery times and stock availability.

We reserve the right to correct errors and update information at any time without prior notice. We also reserve the right to cancel orders if any information is incorrect, even after order placement.

Section 13 – Prohibited Use

You may only use the Services for lawful purposes. You shall not directly or indirectly:

Violate applicable laws, regulations and local provisions;
Infringe intellectual property rights of us or third parties;
Harass, insult, threaten or defame others;
Submit false or misleading information;
Upload illegal or harmful content;
Send spam, chain letters or unwanted advertisements;
Impersonate any person or entity;
Interfere with other users’ normal use of the Services.

You shall also not:

Upload viruses or harmful code that may damage platform functions;
Copy, resell or exploit any content of the Services;
Collect or illegally obtain other users’ personal data;
Use crawlers, robots, automated tools or AI systems to access the platform without authorisation;
Bypass or manipulate platform security restrictions.

We reserve the right to suspend or terminate your account immediately if you violate these Terms.

Section 14 – Agents & Automated Tools

This section applies to all automated software, bots and third-party agent systems used to access our Services.

No automated agent may access our Services without explicit permission. We may restrict automated access by technical measures.

All automated access must be clearly marked in the user-agent string. You may not disguise automated behaviour, bypass CAPTCHA or evade platform security restrictions.

Section 15 – Termination

We may terminate these Terms or restrict your access to the Services at any time without prior notice. You shall remain liable for all outstanding payments due at the time of termination.

Clauses concerning intellectual property, feedback, liability limitation, indemnity, governing law and privacy shall remain valid after termination.

Section 16 – Disclaimer of Warranties

All content provided on the Services is for general reference only. We do not warrant the accuracy, completeness or reliability of such content.

The Services and products are provided on an “as-is” and “as-available” basis without any express or implied warranties, including merchantability, fitness for purpose and durability. We do not guarantee uninterrupted, secure or error-free service operation.

Section 17 – Limitation of Liability

To the fullest extent permitted by applicable law, we, our partners, directors, employees and service providers shall not be liable for any direct, indirect, incidental, special or consequential damages, including lost profits, lost revenue, data loss and replacement costs arising from your use of the Services or purchased products.

Section 18 – Indemnification

You agree to defend, indemnify and hold harmless ALAULM, Shopify, our affiliates, employees and partners from any third-party claims, damages, liabilities and reasonable legal fees arising from your breach of these Terms, violation of laws or infringement of third-party rights.

Section 19 – Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Section 20 – Waiver & Entire Agreement

No failure by us to exercise any right under these Terms shall constitute a waiver of such right.

These Terms together with all published policies constitute the entire agreement between you and us and supersede all prior oral or written agreements.

Section 21 – Assignment

You may not assign or transfer your rights and obligations under these Terms without our written consent. We may freely assign our rights and obligations without notice.

Section 22 – Governing Law

These Terms and all related agreements shall be governed by the laws of the country where ALAULM is registered. Both parties submit to the exclusive jurisdiction of the local courts.

Section 23 – Headings

Section headings are for reference only and shall not affect the interpretation or validity of these Terms.

Section 24 – Amendments to Terms

We reserve the right to update or modify these Terms at any time by publishing changes on our website. Continued use of the Services after updates constitutes acceptance of the revised Terms.